Terms & Conditions

Terms & Conditions

By placing an order with ADVANCED IMAGEWERX, you agree to be bound by the following terms and conditions. By registering online and by placing any orders thereafter you agree to accept all terms and conditions of this agreement and create a legally binding contract with  ADVANCED IMAGEWERX for printing services, and will be responsible for payment in full as outlined in this agreement. If you do not agree to these Terms and Conditions, do not use any portion of this site.

Printing & Cutting 
Postcard orders over 500 may be "gang printed" on our offset presses.  ADVANCED IMAGEWERX will reproduce colour from digital layouts as closely as possible, but cannot exactly match colour and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each colour reproduction is guaranteed to be within 85-90% to a . We accept no responsibility for color variations between submitted images and the actual artwork or product they represent. Any jobs that require embossing, foil stamping, Spot UV, Lamination or die cutting can vary up to a 1/8 inch.

ALL files must have an 1/8" bleed all around. A $25 fee may be charged to create a bleed if it has not been incorporated in your files. This fee is solely at our discretion.

Critical type or images must be at least 1/4" from the edge of the card.  ADVANCED IMAGEWERX is not responsible for type, art or images that are cut off if these guidelines are not followed. Furthermore, it is strongly suggested that you do not use a thin border around your design (especially with small format print ie. business cards, brochures, or postcards).  This may cause an uneven frame around your card. If you desire to have a border, it should be at least 1/4" thick.

Furthermore, in the most rareest of circumstances, ADVANCED IMAGEWERX reserves the right to re-do any job if an order is found in err in our doing.  Timelines or deadlines cannot be considered as the customer should allow reasonable time for a job to be produced including the possibility of a rerun.  Once release has been provided by the client by confirmed uploaded order, voice, email, or otherwise, the finished product becomes the full property and responsibility of the customer and any re-runs or edits to correct spelling or omissions are at the full expense of the client.

Check your work carefully before uploading anything for print. 

Shipping
Shipping times are estimates supplied by the carrier and vary depending on your location.  Therefore, we cannot offer any guarantees on an exact delivery date. Please allot additional days if shipping across international borders for customs.  Custom duties, taxes and fees are not included in the shipping fee if shipping to the U.S. or aboraod outside Canada and are the receiver's responsibility to pay.

If an item has become damaged in transport and handling, it is the receiver's responsibility to make a claim with the delivery carrier.  We take care to package our products accordingly but mishandling of the package is outside of our control once in the care of the delivery service.  We will work with you to remedy the situation if such an episode ever occurs.  Replacement cost and shipping fees are the responsibility of the receiver.

Defective Product
If an item is deemed defective and not the cause of mishandling or damage from delivery, ADVANCED IMAGEWERX will replace the item at no charge.  We do require the return of the item for inspection for a replacement to occur.